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Terms and conditions

These are the terms and conditions of Carers UK website and all other Carers UK websites.

The website is owned by Carers UK and its registered office is 20 Great Dover Street London SE1 4LX. Its registered charity number in England and Wales is 246329 and SC039307 in Scotland. It is a company limited by guarantee registered in England and Wales number 864097.


Conditions of use

If you use this website you are agreeing to these terms and conditions from the date that you first use it. Carers UK may change these terms and conditions, and if you use the site after any changes have been made you are agreeing to the new terms and conditions.

These are also the terms and conditions for using any other websites owned by Carers UK if they have a link to this website. These terms and conditions apply to any use of the site including any donations you may make on this website.

You must not use this website to do anything that is unlawful, or that would affect anyone else's rights, or would stop or spoil anyone else's use of the website.

Copyright and reproduction of content

Carers UK owns the name and logo of Carers UK and it is registered as a trade mark number 3030335. You cannot use it without first getting Carers UK's permission. Carers UK owns or has been allowed to use the materials, pictures or videos on this website. If any materials, pictures or videos on this website are owned by someone else, it will say they are, and then you will need to ask that person's/organisation’s permission to use them.

Carers UK authorises you to reproduce the content of this site solely for your personal, non-commercial use provided Carers UK is acknowledged as creator of the content, with all copyright, trade mark and other proprietary notices are kept on the material; and is given reasonably prominent acknowledgement that you have created such content and provided it is not used in a context which damages our reputation.

You must not change any information, pictures or videos that you get from this website. You must only use information, pictures or videos exactly as they appear on the website, and if you use a video that you got from this website you must not use just part of it. Unauthorised use of the content may violate copyright, trademark and other laws.

Carers UK does not allow our information to be used on other websites without written consent. Please contact for more information.


Privacy and data protection

Please read Carers UK's privacy notice.


Website links

This website contains links to other websites not owned by Carers UK. Carers UK is not responsible for anything in a website that it does not own. Inclusion of a link to another website does not imply endorsement by Carers UK or an indication as to the accuracy of their content or quality.

You are responsible for checking if the information on any other websites that you link to from this website is accurate or correct and for anything that you might buy from another website. Carers UK is not responsible for your use of any websites not owned by Carers UK.


Public areas

Carers UK may now or in the future permit you to post, upload, transmit through, or otherwise make available on the site (collectively, "submit") messages, text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information, content, and/or other materials ("User Content").

Carers UK is not responsible for anything that you or other people post on any public area of this website, including any forums, blogs or other User Content.

Carers UK does not check everything posted in any public areas and so you are responsible for what you post. Carers UK can remove or edit anything that you post in any public area, without telling you if we think that it is inappropriate in any way, for example; if Carers UK thinks it is defamatory, obscene, indecent, discriminatory, threatening, breaches any copyright or trade mark, is intended to solicit business, contains viruses or corrupted files or is otherwise unlawful.

We have the right to publish any User Content that you post via the site for any purpose whatsoever, without payment to you - unless we have specifically agreed otherwise in writing prior to submission.

By submitting User Content to us, simultaneously with such posting you automatically grant to us a worldwide, fully-paid, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable right and license to use, record, sell, lease, reproduce, distribute, create derivative works based upon (including, without limitation, translations), publicly display, publicly perform, transmit, publish and otherwise exploit the User Content (in whole or in part) as Carers UK, in its sole discretion, deems appropriate.

We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such User Content.


Security of payments

Any payments made via this website are processed via Rapid Data Services Ltd and WorldPay Ltd. Although this website uses encryption security software in areas where online payment details are accepted, we cannot guarantee the security of information and payments processed on the internet.

If you suffer any loss when you give any payment information in an email or other internet links this is your responsibility and Carers UK and its agents will not be liable.


Refunds policy

Texts cost £3 plus a standard rate text message charge. 100% will be received by Carers UK, registered charity number 246329. Helpline: 0808 808 7777



If you have made an error in your one-off donation or if you change your mind about wishing to donate to Carers UK, we will refund your donation provided that you contact us within 7 days of the donation being made. Your refund will be credited to the card from which it was taken.

To request a refund, please call 020 7378 4997 or email with the subject 'Donation refund' and include your name and address and the donation amount that you would like refunded.

If you become aware that your card has been used fraudulently, please contact your card provider.

Donations made by Direct Debit are covered by the Direct Debit Guarantee. This policy complies with the guidelines set out by the Institute of Fundraising.


Compliments & complaints

The content on this website is for information purposes only. You should get your own advice tailored to your specific situation before making a decision about a particular course of action. You can obtain such advice by using our Contact Us form.

Carers UK cannot guarantee that your use of this website will not be interrupted or that this website is free from errors, viruses or bugs, so you must take your own action to protect your own computer before downloading information from the site.

Carers UK cannot accept liability for any damages whatsoever including, indirect or consequential damages, loss of profits, as a result of your use or loss of use of this website or from downloading any virus. The laws of England and Wales apply to this website and any disputes about the use of this website will be dealt with by the courts of England and Wales.

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